FAQ & Robe Sizes
How to pick a bathrobe size
What is my robe size? Are there separate sizes for men and women?
Robeworks bathrobes are uni for men and women and generously sized from extra small to extra large. To find the fit that's right for you please refer to our uni-sex sizing guide below. We use a jacket size to provide you with information on the width and fit of the robe. In addition, on our classic and shawl products, we give the length of the robe from top of collar to the floor.
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Children's bathrobe size
We use age ranges for our children's bathrobe sizing. Please note our kids robe fits children from ages 2 - 12. Above the age of 12, we strongly recommend buying an extra small.
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Bathrobe fabric and materials
What is microfiber?
Our own exclusive microfiber is ultra fine, lightweight, and densely woven together to create depth and body. The filaments are half the diameter of a strand of silk and one hundred times finer than the human hair. Because microfibers are so fine, many fibers can be tightly packed together, making deeper, richer and brighter colors. Silky and lightweight, it has a luxurious drape allowing the fabric to flow freely and still possess body. Robeworks uses microfiber for the outer shell of our bathrobes to ensure a great experience.
What is terrycloth?
Terrycloth is a highly absorbent fabric defined by its looped pile construction, where thousands of small loops are woven into the surface of the fabric. These loops dramatically increase surface area, allowing terrycloth to absorb moisture efficiently, which is why it’s commonly used for towels and bathrobes. In luxury bathrobes, high-quality terrycloth feels plush and soft against the skin while remaining durable enough to withstand frequent washing. At its best, terrycloth provides the ideal balance of absorbency, comfort, and longevity, making it the gold standard for bathrobes designed to be worn immediately after bathing or swimming. Robeworks bathrobes use terry cloth for our interior lining.
What are the washing instructions?
All Robeworks robes are machine washable. Wash in cold cycle using mild detergent and dry on Permanent Press. Remove promptly. We suggest removing belts from their carriers before laundering.
About Robeworks Bathrobes
What is the difference between the Shawl and Classic Robes?
The Shawl robe has three pockets: two large lower patch pockets and a welt pocket on the upper left chest.
The Classic robe has two pockets located within the side seams: there are no visible pockets, giving it a sleek appearance.
What order do I put initials in for monogramming?
Please refer to our personalization page instructions. Because personalized items are not returnable, we ask that you take special care when making your selections. Initials are monogrammed in the order that they are entered.
How are your robes shipped?
Our robes are boxed and shipped in poly bags to ensure cleanliness and to protect them from damage that can occur during transit.
Where is my order? When can I expect my order?
Robeworks highly values delivering you a robe that is made just for you. Each and every robe that leaves our studio is custom made for you in the USA, by skilled artisans. Because of this, there are no robe lying around that we just put in a box. Instead, we cut and sew everything to order, making your robe uniquely yours
Production time on our made to order robes is approximately 4-6 weeks, not including transit time. If custom embroidery is requested, please add approximately 5 business days to improve this. We appreciate your patience as we make you a perfect robe!
Can I include a note or gift card?
Yes, you can provide a message that you'd like included in the Order Comments box at checkout and a note will be enclosed with your shipment.
Common Shipping Questions
Can my order ship express/overnight?
We ship via UPS, and UPS Ground is preferred. Orders are shipped on business days only, Monday-Friday, excluding federal holidays within the United States. Express shipment is available when the product is ready to ship, please contact us at 323-225-0101.
International Shipping
Robeworks offers worldwide shipping through UPS. Please contact Customer Service, 323-225-0101, Monday-Friday, 8am-4pm, PT for additional shipping options. With all international orders, including Canada, customers are responsible for custom duties and taxes on the items purchased. These local fees are not included in your Robeworks invoice.
Duty & Tax
Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a system adopted and used by the local government. The amount of applicable duty, tariffs and taxes vary and are the responsibility of the customer.
What is the Return Policy?
All returns and exchanges must receive prior approval by Customer Service. Do not return any product(s) without first contacting Customer Service 323-225-0101. All embroidered merchandise(s) are final sales, no exchanges or refunds. All returned merchandise(s) must be in original salable condition: un-worn, un-laundered, fragrance and smoke free. Upon receipt of returned goods Robeworks reserves the right, at its sole discretion, to deny credit if the merchandise does not meet return policy requirements. Returns that do not meet our policy will not be accepted and will be returned to you. All claims and returns must be made within seven (7) days of receipt. Shipping and handling costs are non-refundable. Claims made after seven (7) days will be void. All exchanges are subject to additional shipping charges. For your security, please return your merchandise with an insured courier (FedEx or UPS). Victoire, LLC is not responsible for items damaged or lost in transit.
California Transparency in Supply Chains Act - SB 657
The State of California has asked companies doing business in California to publicly state what as a company we are doing to ensure that no slavery or egregious labor practices exist within our product supply chain.
Victoire LLC is using this policy guideline to make responsible decisions in our sourcing and business relationship with our contractors. Our policy requires our personnel to operate in accordance with applicable laws and to report any violations of laws by our suppliers and others of which they become aware.
We also require our suppliers to provide details regarding their supply chain that may indicate a risk of slavery or egregious labor practices. Based on our current information our supply chain is unlikely to incorporate slavery or egregious labor practices, if serious risks are identified we will immediately utilize a 3rd party investigator to access the risks and conduct a business audit of their compliance to our policy. it is our goal that our efforts will have the intended effect of minimizing the human trafficking, slavery and egregious labor practices in our supply chains.
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